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Job description

Functional Area:
OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Life Limited

Job Highlights

We have big plans at AIG Life and we believe our management skills and ambition will be key to delivering them.

In order to keep providing excellent customer service to clients and distributors we need talented team leaders on board.

You will become part of a team of Customer Services Team Leaders who work closely together to make sure the needs of the business, clients, distributors and staff are all met.

What we expect from you
  • You will supervise, develop, coach and motivate your team to ensure that they are aware of and are capable of delivering their responsibilities
  • You will deliver consistently excellent customer service ensuring TCF principles are maintained
  • We would expect you to be forward-thinking, looking for ways to continually improve the way we work, and be able to make decisive changes to ensure efficiency in your team
  • You will communicate directly with your team to make sure they are kept informed of what is expected of them particularly when managing change. Some direct reports are homeworkers so you may be managing them remotely and will be required to travel to see them at times
  • Be able to demonstrate the ability to resource your team and forecast work volumes accurately up to 6 weeks ahead, as w...

Before you apply, we encourage you to learn more about AIG

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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  • Be able to demonstrate the ability to resource your team and forecast work volumes accurately up to 6 weeks ahead, as well as with the daily management of work and liaising with other teams when planning ahead
  • You will undertake monthly 1:1s as a minimum for all your team members
  • You will manage performance, sickness and any disciplinary issues, and be able to have difficult conversations when required
  • Display role model behaviours, leadership and organisational skills, and have confidence in making decisions
  • You will participate in recruitment activities (including making decisions on individuals)
  • You will need to be flexible with your working hours at times

What you can expect from us
  • Excellent basic salary, with annual performance related bonus.
  • 9% non Contributory company pension matched by up to a further 4% if you contribute too.
  • 10 x salary Death in Service benefit and income protection.
  • Private medical & health assessments.
  • 25 days holiday
  • Friendly, collaborative, and positive atmosphere.
  • Smart casual dress code.

Technical Skills and Expertise

  • AIG Life take staff engagement and performance seriously so we are looking for an excellent people manager
  • Previous experience in a Financial Services background
  • Previous experience of managing a team
  • Good computer literacy, sound numerical and verbal literacy skills
  • Good motivator and communicator (primarily oral).
  • Confident, resilient, organised, approachable and dependable
  • Desire to deliver excellent customer service. High expectations of self and others

  • Degree or equivalent CII qualification
  • Knowledge of protection legislation

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission " creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Job Sector
Customer Service
Job Position
Customer Service Advisor
Reigate, UK Show on map
Post date
Closing date

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