Responsible for delivering the highest level of personal service to our guests staying in resort in Florida and the East Coast, engaging with customers through out their holiday and going above and beyond to make their stay even more enjoyable. Contributing strongly to achieving the company's Net Promoter Score (NPS) targets as well as building and maintaining a close working relationship with our external suppliers and internal customer service department in our UK head office.
Manage Click to chat online, via new resort application & from Concierge Website.
Support Hub rep with Hotel changes by searching availability each morning to reduce response times.
Prepare daily airport arrival manifest for Airport Teams.
Handle all department emails & assign to relevant teams.
Process Alamo upgrades.
Update Destination Service scores at the end of each month.
Confirm any travel arrangements & special requests for customers.
The ideal candidate will have proven customer service skills, preferably gained in the hospitality industry. Excellent knowledge of hotels and attractions in the entire area of your remit, including Resorts/Destinations your location s...
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The ideal candidate will have proven customer service skills, preferably gained in the hospitality industry. Excellent knowledge of hotels and attractions in the entire area of your remit, including Resorts/Destinations your location supports. Excellent Communication skills, ability to communicate clearly and professionally with guests, suppliers, and Team members by phone, email, Click 2 chat, Text, etc. Proficient in Microsoft Office Suite; including Microsoft Dynamics, and Outlook. Must be able to travel internationally and domestically by car, train, and/or plane in addition to working extended hours on short notice. In return, you'll get to work within a culture that is fun, dynamic and fast paced and be part of a high performing retail sales team whilst sharing in the many benefits of working for the famous Virgin Brand.
Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the fullest. We offer a world of travel opportunities, including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations, and excellent discounts across the Virgin Group of companies. Virgin Holidays provides competitive salary packages, with superior benefits, as well as a generous 401(K). If you would like to explore working in a fast paced and friendly environment, we'd love to hear from you.
Virgin Holidays is an Equal Opportunity Employer. To all recruitment agencies: Virgin Holidays does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Holidays employees. Virgin Holidays is not responsible for any fees related to unsolicited CVs.