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Job description

You won't just help our customers see the world, you'll help them truly experience it.

American Express Travel & Lifestyle Services (TLS) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.

Across the globe, TLS has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and helping them to unlock unique and memorable experiences from their travels.

Delight customers with the unforgettable and unexpected.

Our Travel & Lifestyle Relationship Managers play a key role in the flawless delivery of travel and lifestyle servicing to our Centurion Member portfolios. They understand the luxury servicing space and maintain awareness of the latest trends across dining, entertainment, travel fashion, etc. to engage with their customers.

They are skilful consultants who take the stress out of our customers lives by planning and scheduling trips that weren't thought possible. They craft extraordinary experiences and ensure clients reach special events when time is running out. They possess a wealth of knowledge that's full of choices, options and plans.

As a Travel & Lifestyle Relationship Manager, here's just some of what you will be doing each day in our customer servicing center:

  • Booking Travel & Lifestyle for Centurion Card Members, taking ownership of the customer experience from beginning to end

  • Serving as an 'expert' who can provide personal insight into top travel destinations and lifestyle events as well as ensuring our customers maximise their membership benefits

  • Building relationships with your customer through exceptional consulting skills so that you can recommend relevant products and services perfectly tailored to our Card Members needs

  • Building relationships with our travel and lifestyle partners which will enable you to provide extraordinary experiences, perfectly executed

  • Leveraging your knowledge and expertise to coordinate the handling of complex inquiries, ensuring timely completion to the satisfaction of the customer

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

What you'll need to be an expert in travel and lifestyle

  • A flair for providing expert customer servicing and building rapport
  • Ability to drive customer satisfaction through understanding and meeting their travel and lifestyle needs and following-up on engagement opportunities
  • High level communication skills across a variety of channels through active listening and impeccable written and spoken communication
  • Self-motivation to work independently, managing your time and prioritizing your workload appropriately
  • Resilience and composure to remain positive under pressure and in the face of frequently changing circumstances or competing demands
  • A good knowledge of world geography and travel destinations including the lifestyle scene across the globe is preferred
  • Demonstrated ability to work effectively within a team environment, displays a positive 'Can Do' attitude
  • A desire to take ownership of your work and maintain superior attention to detail
  • Flexibility to work shifts to meet customer needs

Our Consultants are working in a 24/7 service centre environment so you will need flexibility to work within a shift environment.

Why American Express?

What you choose to do for a living is one of the most meaningful decisions you can make.

At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people.

The powerful backing of American Express.

Why American Express?
There's a difference between having a job and making a difference.

American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don't make a difference without it.
Don't live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

Job Sector
Job Position
Account Manager
Brighton, UK Show on map
Post date
Closing date

How would you fit?

Learn more about American Express

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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