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Job description

The Role

The successful candidate will deliver high quality and efficient operational outcomes in support of the sales, marketing and placement process.
  • Issuance of documents that reflect the agreed contract and any contract changes within the required timeframe
  • Receive and action client's instructions in a timely manner and communicate pertinent information as necessary
  • Where required, assist with queries from Claims and A&S divisions in order to support the achievement of Marine's Key Client Outcomes;
  • Manage process of client service delivery adhering to standardised Group policies and procedures, and to agreed service standards to ensure each client meets agreed target profitability levels: gathering client histories; slip production; managing contract drafting; preparing quotes for clients; management of PPL process: firm order, final slip and final premium capture; management of document production, issuance and filing within DMS, including Client Engagement Guides (quotes, cover confirmation, invoices and market documentation); non-bureau / bureau submission work; and billing (including the timely receipt of client bordereau)
  • Manage endorsements, Notice of Cancellation's and day-to-day client queries
  • Produce renewal information packages or new client placement presentations
  • Communicate effectively and develop good relationships with clients, underwriters and internal colleagues
  • Ensure adherence to standardised Group policies and procedures, including all WEM, Contract Certainty and other regulatory requirements
  • Any other duties commensurate with your position or level of responsibility, in particular those which assist with the smooth and effective transition to the “Shaping Our Future - London” new business model. Plus undertake tasks relating to the run off of our legacy systems


The Requirements

  • Process Management
  • Compliance Management
  • Accuracy and attention to detail
  • Time Management
  • Negotiation

Equal opportunity employer

Learn more about Willis Towers Watson

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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