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Job description

Summary of Role

We are looking for a dynamic and proactive individual to join our UK Placement Support Team providing support to Producers and Brokers in servicing our clients.

Investment, Risk and Reinsurance

Our sophisticated approach to risk helps clients free up capital. We work in close contact with investors, reinsurers, and insurers to manage the equation between risk and return. Blending advanced analytics with deep institutional knowledge, we reveal new opportunities to maximize performance.

The Role

  • Create Market Appraisal sheets for Broking Team
  • Review market security information on carriers, checking compliance and financial positions
  • Work closely with Sales Team in London to ensure effective delivery of client service to clients
  • Ensure compliance with Willis policies and CEM throughout the placement process
  • Maintain files in an orderly manner electronically, ensuring these are within CEM guidelines
  • Ensure contract records are accurately maintained within transactional broking system
  • Generate and issue evidence of cover, debit notes and closing instructions
  • Review and interrogate reinsurance contracts to facilitate billing within agreed timescales
  • Review metrics to identify issues on own portfolio and take action to resolve
  • Establish regular contact with colleagues from A&S, accounting, claims and contracts to ensure joined-up client service
  • Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay
  • Proactively chase and process mid-term premium adjustments
  • Build, develop and maintain strong client, third party and reinsurer relationships with assigned portfolio, liaising closely with Team Leader, Client Service Manager and/or Operations Director

The Requirements
  • Educated to A level standard
  • Working towards the ACII qualification or ACII qualified (desirable)
  • Relevant Insurance industry experience
  • Excellent communication skills (written and verbal)
  • Attention to detail
  • Ability to organise and prioritise workloads with good time management skills
  • Intermediate IT skills (Microsoft Office suite)
  • Experience of use and management of broking systems appropriate to own office (desirable)
  • Experience in supporting client service through process adherence
  • Experience in delivering applicable compliance standards with client service teams
  • Knowledge of global reinsurance markets
  • Ability to work both independently and as part of a team

Equal opportunity employer

Job Sector
Customer Service
Job Position
Account Manager
Ipswich, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Willis Towers Watson

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