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Job description

Responsible for delivery of outstanding client service and support for new and existing business within the Real Estate Practice.

The Role
  • Day to day client service, answering queries received directly from clients, brokers and other third parties, communicating by voice as well as email including:
    • cover advice on scenarios applied across entire insurance portfolio
    • contract reviews
    • additions/deletions of cover
    • acquisitions/disposals
  • Technical analysis, renewal strategy, coverage review and alternative programme design
  • Data review, validation and manipulation
  • Application of technical and client knowledge to full suite of documentation required to renew / place business within London Market (including Market Presentations, MRC, Endorsements etc.) post drafting
  • Interpretation and review of quotations, to ensure fit for purpose and meet client demands/needs
  • Negotiation of renewal terms/quotations and mid-term cover alterations
  • Completion of Renewal Reports - applying both technical and bespoke client knowledge to finalise post drafting.
  • Completion of summaries of insurance for all interested parties (client / managing agents / tenants / network) - applying both technical and client knowledge post drafting
  • Attendance at key client and market meetings
  • Working with clients, Insurers and overseas network to address and resolve technical and portfolio issues outside of renewal
  • Liaison with other divisions/offices of WTW to provide portfolio management for renewal and mid-term requirements

The Requirements

  • Working knowledge of the Real Estate market with experience in this area
  • Preferably educated to A level or relevant industry experience
  • Preferably with professional qualification of ACll or working towards
  • Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs
  • Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
  • Able to deal professionally with internal and external contacts, able to represent BU and the wider WTW Group with a high level of credibility
  • Excellent client focus with proven experience of delivery of high levels of direct client service
  • Ability to analyse situations and provide recommendations to identify optimum solutions for clients
  • Good understanding of the processes that support the operating model and strategy for the GB Retail overall
  • Experience of working with and adhering to processes and systems that support client service delivery
  • Intermediate level of IT systems (Microsoft office)
  • Intermediate knowledge of data analysis
  • Good presentation skills



Equal Opportunity Employer


Learn more about Willis Towers Watson

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