Position: UK Account Director Reporting to: Client Services Director Established in 1997, Resource Solutions is a provider of Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) solutions. As part of the Robert Walters Group - a world-leading specialist professional recruitment consultancy, our business has considerable resources at its disposal. With a global footprint across 28 countries, we're able to work in close partnership with organisations and manage everything from global accounts with demanding resourcing strategies to single sites with lower recruitment volumes. We currently source and recruit for clients in over 60 countries, manage a recruitment budget of over £2 billion and hire tens of thousands of employees each year. We're in a strong position in the market, and aim to build on that further still - developing quality solutions and driving service improvement, innovation and value in order to continuously exceed client expectations. Resource Solutions is committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment or health condition, please do not hesitate to let me know by emailing Function and Responsibilities: Service Delivery
To be accountable for the service delivery of the Resource Solutions team and relationship management with the client at all levels
Ownership of the Resource Solutions onsite service which includes direct recruitment, internal mobility and redeployment management, referral management and vendor management.
To oversee the on-site team, who manage on behalf of the client:
All temporary worker and contractor recruitment
All permanent recruitment
All onboarding up to and including Partner.
To provide superior service and develop strong productive relationships with key HR/ Business and Resourcing stakeholders.
Delivering full compliance with the Service Level Agreement Between Resource Solutions and the client
Ensuring that SOP and Operations manuals for the team and for engaging hiring managers are kept up to date by the team.
Act as a final point of contact for escalations and issue resolution
Accountability for the governance across the account, management of monthly governance meetings and creation and presentation of Quarterly Business Reviews.
Client Drivers & Initiatives
Provide innovative and creative recruitment solutions in response to hiring needs and market conditions
Identify Continuous Improvement initiatives and drive them through to fruition
Proactively contribute to initiatives such as diversity by remaining up to date on the market and competitor activities.
Proactively contribute to the implementation of strategic initiatives to improve recruitment outcomes for KPMG
To provide consultative advice to the client on all recruitment activities, recruitment strategy and process
Identifying and implementing initiatives to improve cost effective recruitment outcomes for the client, where appropriate
Continue to develop the Resource Solutions profile within the client
Ownership of UK site P&L
Driving direct sourcing across the account and ensuring effective ROI.
Reviewing and negotiating commercial terms in conjunction with the CSD
Ensure any potential high risk situations or requests to work outside of agreed contractual terms are appropriately escalated to the CSD
Deliver meaningful MIS information and reporting that provides recruitment measures and reflects the value Resource Solutions adds to the client
MIS Reporting; work with the team to provide competitor/salary benchmarking and added value market intelligence
Ensuring vendors' full compliance with the Service Level Agreement
Optimising vendor relationships to ensure a motivated supply chain providing best quality resources
To manage the implementation of new Resource Solutions initiatives onsite
Contract/Compliance & Process
To achieve operational efficiency and effectiveness in the recruitment processes
Creating, reviewing and updating recruitment processes to ensure best practice, internal policy compliance and external legislative compliance
Responsible and accountable for the integrity of data on all recruitment related systems, Resource Solutions or client systems
Leadership of a large, multi-sited team which at peak can be circa 22 people, across 4 locations
Effectively communicate the vision of the account and ensure the team are working to a common goal
Manage and mentor on-site Account Managers and Team Leaders.
Hiring on and off-site team members
Bi-annual performance reviews, including objective setting and bonus allocations
Provide team members with defined tasks and objectives
Provide training and mentoring to assist staff meet tasks and objectives
Measure staff performance and provide constructive feedback to aid in performance improvement
Other duties which are reasonably within the capabilities of a staff member in this position may need to be performed from time to time, in addition to or instead of the above duties. Please note, the requirements of this role may change over time and staff are required to comply with all such reasonable changes.
Resource Solutions is committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment or health condition, please do not hesitate to let me know by emailing
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