Job Introduction We require an IT engineer to join an existing team of two at a busy account based in Crawley
Role Responsibility You will be working as part of a 3 person team providing 2 nd line support to approximately 500 users in line with agreed SLAs. You will be supporting laptops, desktops, smartphones and printers in addition to Windows 7, Windows 10, Office 365 and a range of bespoke applications. The successful candidate needs to be approachable and be comfortable speaking to people of all levels of seniority as well as being able to adjust the way that they discuss technical resolutions to the technical level of the customer.
Previous experience of working in an IT role in a corporate environment is desirable and you must be either SC cleared or prepared to go through SC clearance.
You will be working in a team with two other engineers in a shift pattern covering the hours of 08:00 - 18:00pm Mon - Fri (this is subject to change).
The Ideal Candidate
SC Cleared or willing to be put through SC clearance.
Knowledge and understanding of Windows 7, Windows 10 and Office 365.
Experience working in an IT corporate environment
Experience of laptop hardware break fix (preferably on Lenovo hardware)
Excellent customer facing skills
Adaptable and welcoming of change and communicating change to customers
Be willing to work on an 08:00 - 18:00 shift pattern Monday - Friday (08:00 - 16:30 / 09:30 - 18:00)
The Ideal Candidate
Lenovo hardware certifications
Windows 10 accreditations
Experience of Windows 10 within a corporate environment
We are looking for confident individuals with experience supporting a variety of IT systems, with a complimentary background of providing customer service to the highest standard. We really believe this is an incredible opportunity for development in your career, not to be missed.
Package Description Competitive plus benefits
About the Company
Computacenter is Europe's leading independent IT provider, with about 15,000 employees worldwide. We work at the heart of digitalisation, advising organisations on IT strategy, implementing the most appropriate technology, optimising its performance, and managing our customers' infrastructures
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.