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We know how important it is for employees to develop and progress in their careers, and provide a variety of resources to help teammates grow in their current role, build new skills or take on new responsibilities.
It starts when employees first join the company or take on a new role. We’ve updated our onboarding and new hire resources to be more interactive and useful. Additionally, teammates across HR are focused on helping our new hires as well as current employees moving into new roles get started, including through dedicated programs for some of our specialized roles like our Global Banking & Markets (GBAM) and Wholesale Credit analysts, Retail Banking contact centers and Consumer Collections.
Additionally, we know that people learn best in a variety of ways, so we offer a range of learning options, from instructor-led learning and web-based training to eBooks and videos — ensuring our employees can access what they need when they need it to develop skills and expertise to perform better in their jobs and better serve our customers and clients. Our innovative Learning Hub lets employees create personalized learning plans tailored to their roles and interests, and provides access to millions of books, articles, courses and videos. Through the hub, employees can form groups with colleagues to share knowledge and build skills together, as well as learn on their own time with mobile and home access capabilities. To complete required training, our recently updated myLearning tool makes it easier for employees to find and complete courses targeted to the skills they want to develop. In 2017, our employees completed nearly 11 million learning hours – including both required and discretionary learning – to help them be successful in their current roles and prepare themselves for future opportunities. We also encourage our employees to explore external opportunities for learning. In the U.S., employees can get up to $5,250 in tuition reimbursement per year for college courses related to a current or future role.