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Learning & Development at Capita

Capita has continued to invest in ensuring our employees have the skills they need to do well. In the year we invested £14m in training (2016: £13.9m). With the introduction of the apprenticeship levy we also have a new focus on creating development opportunities for our employees who are starting their career journey. During the year we have 172 apprentices working across the Group.

2017 also saw a deeper focus on leadership capabilities, in particular the importance of visible leadership during periods challenging f under performance. A new standard for leaders has been introduced, making it clear that our best leaders are not only focusing on the financial and commercial performance of their business, but also show leadership in building partnerships of trust with clients, create motivated and high-performing teams, consistently demonstrate courageous judgement, and demonstrate visible leadership by standing up and leading for the future. These Leadership Hallmarks are being enshrined now in recruitment, assessment, development, and rewards for leaders.

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