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Learning and Development at Boots

Here at Boots we not only encourage people to join us from outside the business and develop great careers with us, but we also invest in developing the talents of all of our colleagues who work for us today.

Caring for our customers and communities

Our main aim in stores is to deliver the very best customer care so that we delight you when you shop with us. We achieve this by having the best people with the right skills on hand to care for you every time you enter one of our stores. We develop all of our store colleagues to be able to:

  • Have high levels of skill, knowledge and care
  • Provide the very best healthcare advice and support so that you feel informed and confident about any aspect of your health, from sun protection through to treatment for long term conditions such as cancer or diabetes
  • Have individually tailored conversations that help you find complete solutions to your health and beauty needs

All of our training is provided by experts and supported with a range of on line materials, with continuing professional development days particularly for our Pharmacists and Pharmacy Technicians.

One example of community involvement occurs as part of the training year completed by our Pre-registration Pharmacists. They organise and run health promotion events specific to the health needs of their local area, focusing on raising awareness of health issues of particular concern.

Boots Macmillan Information Pharmacists

Our future health strategy also includes developing our people through our ongoing partnership with Macmillan Cancer Support. Together we want everyone in the UK affected by cancer to have access to the very best information and support.

So, we’ve introduced the Boots Macmillan Information Pharmacist role, our aim being to provide the right kind of help in a familiar and trusted environment. These pharmacists are part of the local community and, supported by Macmillan, they can advise and point people in the direction of the right person or support group to help with concerns.


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