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Hybrid working at Amex

Amex is a large and diverse company with many different functions and job types. There is no single approach that will work best for every team, so we’re building in more flexibility with a range of options to meet the various needs across the organization. The new Amex Flex model will have three basic work designations – hybrid, onsite, and fully virtual – with the hybrid category offering the most variety to accommodate business and colleague needs.



The hybrid way of working provides for a mix of in-office and virtual days, with more flexibility for colleagues to choose which days of the week they come into the office. Because there are different variations of hybrid, schedules will look different from team to team based on the nature of their work, the need for in-person collaboration and other factors. We expect that the majority of hybrid colleagues will be in the office 2 days per week on average and can work from home on the other days. We also expect that teams within a business unit will determine their schedules and will define common days when they are in together as a team. Of course, hybrid colleagues can come into the office more often if they’d like.

In addition, leaders may designate certain “team days” for hybrid colleagues on an ad-hoc basis to gain the benefits of being together for business unit meetings, training or special events.


Colleagues in this category will work in the office 4-5 days per week. We expect this will constitute a relatively small percentage of our population and will include those whose roles can only be performed in the office, such as on-site security, technology concierge or certain facilities operations roles, as well as anyone who is unable to perform their job effectively from home. That said, anyone who wants to come into the office every day can choose the onsite designation. New hires in certain business units may start out fully onsite to complete training and orientation and then move to a hybrid schedule.

Fully Virtual

In our updated model, virtual colleagues will work from home exclusively or for the vast majority of the time, only coming into the office a few times a year, if at all.

As a reminder, all colleagues who had virtual working arrangements before the pandemic may keep them, including but not limited to home-based servicing and field sales colleagues. Colleagues who want to have a new virtual arrangement will be able to request one. Virtual working requests will be assessed based on consistent enterprise criteria as well as country and business unit level guidance, subject to local requirements and practices.


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