Growth and Development at Amex

The growth and development of our colleagues have been and continue to be an important priority. That’s why we are committed to delivering innovative learning experiences so all of our colleagues have the tools they need to learn, grow, and build new skills. These learning opportunities are designed to help colleagues grow in their current roles, prepare for their next career move, and develop overall, professionally and personally.

As part of the broad range of topics available to colleagues, we offer learning focused on diversity, equity, and inclusion. This helps us build and foster a culture of inclusion and belonging and ensure American Express is a place where differences are embraced and every voice is valued.

In 2020, we added two new required trainings – Strengthening Our Culture of Inclusion, an online course for all colleagues, and Belonging at American Express, a workshop for all people leaders on how to lead inclusively. In 2021, we introduced Managing Unconscious Bias and Building Ally Skills workshops that connect the dots between belonging and bias to help colleagues understand when and how to speak up and advocate on behalf of others to create a more inclusive culture.

To better understand what would be most impactful to our colleagues in their ongoing development, we continually ask for feedback and make space for meaningful conversations with our colleagues. The feedback we’ve received has been very positive overall. In a survey, a colleague wrote:

“I just finished the training and wanted to say that I thought it was so helpful and excellent. Really stopped me in my tracks a few times as it helps you open your mind and consider many different viewpoints.”

We see this as an ongoing journey and will continue to improve and expand on these efforts.