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Disability Smart Business at Eurostar

Eurostar is working towards being a 'disability smart' and accessible organisation for all of our colleagues and customer

Teams across Eurostar are working on a number of initiatives which include; cosmetic upgrades throughout our London Stations to cater for sight impaired customers, creating 'pre-travel information packages' specifically designed for customers with Autism, a recent review of the Assistance Dog Policy, improving the Special Assistance pre-booking process and website, rolling out the use of the 'Makaton' sign language tool, and discipline specific practical training for front line customer service, teams as well. Building accessibility audits have also been conducted across our UK sites with future plans to support our French and Belgium teams.


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