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Royal Borough of Kensington and Chelsea


Kensington and Chelsea is one of London’s most vibrant and recognisable boroughs. It has many unique buildings, famous museums and beautiful parks. Although the borough is geographically one of the smallest in London, at just over 4.7 square miles, it is one of the most densely populated and diverse areas in Europe. It is home to the world-famous Notting Hill Carnival. Kensington and Chelsea Council (also known as RBKC) aims to provide high quality services to improve the lives of its residents and to make the borough a better place in which to live, work, and visit. The Council has five directorates, sharing Children’s Services and Adult Social Care and Public Health with Westminster Council. Other directorates include Environment and Communities, Housing (including Grenfell recovery), and Assets and Resources. Children's Services and Adult Social Care: This directorate covers children's services, education, family services, safeguarding, adult social care and public health. These services are consistently rated as being of a very high standard. Environment and Communities: This includes transport, leisure, planning, resident services, libraries and environmental health, all of which are supported by a safer, cleaner and greener streets agenda. This team also work to preserve the unique character of the borough. Housing services: In response to London’s affordable homes crisis, the council is committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Housing also covers landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes and build stronger communities. Assets and Resources: This directorate includes Customer Services, Human Resources, IT, Finance. These services help the Council to run effectively and in turn benefit the wider community. The CEO department also includes governance and communications.


We have developed new values for all Royal Borough of Kensington and Chelsea Council staff. The values were chosen by staff themselves following discussions about change at the Council.

Our new values define how we do things here and set high expectations for all of us. They offer a clear compass as to how we want to act towards the communities we serve, and to the individuals and families we serve.

Our values are:

Putting communities first

  • we put local people at the heart of decision making in everything we do

  • we seek to include and involve: all voices matter

  • we provide quality services that are responsive, effective and efficient


  • we listen to others and value the personal experiences of people in our communities and each other

  • we adopt a fair and involving approach regardless of any way in which an individual is different to us


  • we act with openness, honesty, compassion, responsibility and humility

  • we let people know how we are doing and communicate why and how decisions have been made

Working together

  • we work together and in partnership with everyone that has an impact on the lives of our residents

  • we want to understand, learn from each other and continually adapt

Equality and Diversity

The Council has a clear policy that sets out its commitment to promoting equality and respecting diversity, by delivering fair, accessible and relevant services and equal opportunities in employment. This includes fair and equal access to services, an equal pay policy, and a safe environment without discrimination or harassment. We also seek to recognise and value the differences in the people we serve and employ.

What the disability symbol means to you

When you see a job advertised displaying this symbol, you can be sure that as long as you meet the minimum requirements set out for the job, you are guaranteed an interview.

 To use the symbol, an organisation must make five commitments to action:

  • to interview all applicants with a minimum criteria for a job vacancy, and consider them on their abilities.

  • to ask disabled employees at least once a year what can be done to make sure they can develop and use their abilities at work.

  • to make every effort when employees become disabled to make sure they can stay in employment.

  • to take action to ensure that key employees develop the awareness of disability needed to make the commitments work

  • to review these commitments and what has been achieved every year, and to plan ways to improve on them and let all employees know about progress and future plans

For further reading visit our website: Click to view


Awards & accreditations

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