Our Diversity and Equality Policy is to:

• Recognise that barriers may still exist in society and in the workplace that would hinder the progress of particular groups and to act positively to ensure that these are eliminated from all HMRC policies and processes
• Use the knowledge and skills of our diverse workforce to increase compliance and customer satisfaction and better understand the customers’ needs and viewpoint
• Employ a diverse workforce that represents the community we serve, helping us to develop our policies and practices in ways that are appropriate to different customer groups
• Value our people as individuals who have a unique contribution to make to HMRC’s success. Use our differences in positive ways to promote an inclusive environment for our employees and customers
• Be the public sector’s employer of choice, attracting and retaining the best from the widest pool of talent and developing our people to the level of their potential and inclination
• Eliminate any unjustifiable discrimination against anyone for any reason, including race, ethnic origin, religion or philosophical belief, nationality, sex, sexual orientation, working pattern, marital status, gender reassignment, disability or age. In Northern Ireland, to eliminate any unfair discrimination because of political opinion
• Monitor and evaluate our progress to ensure we are meeting our targets and legal responsibilities