Financial Ombudsman Service

We resolve complaints that financial businesses and their customers haven’t been able to sort out themselves. Most of our staff – our investigators and our ombudsmen – investigate these complaints. They help to resolve a wide range of problems – whether someone’s having trouble with their bank account, struggling with payday loans, thinks an insurance pay out isn’t fair, or is worried about their mortgage.

Meanwhile, our support teams – from finance, legal and communications to HR, facilities and IT – help us make sure we’re working effectively and sustainably. And every year we recruit apprentices into roles across the organisation.