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Caritas Anchor House

Working at the heart of homelessness

Caritas Anchor House is a homelessness charity providing accommodation and life-skills support for single homeless adults. Our driving mission is to ensure that those who walk through our doors grow in confidence and move towards leading independent, self-fulfilling lives by providing education, guidance and personal rehabilitation.

Everyone that we work with has experienced homelessness, but often also employment, mental health issues, domestic abuse as well as other support needs. We offer a programme of activities and work with residents to address all aspects of their life, including health and wellbeing, recreational and therapeutic activities, maintaining relationships, financial management, education, volunteering, training, back-to-work preparation and support to achieven and sustain independent living. 

Last year, we provided a home and support to 287 people experiencing homelessness, of whom 81 secured and sustained employment, and 103 moved on to independent living. But the demand is increasing, and in same period we received 413 referrals for our 140 bed spaces. We run two main services - our core hostel (which accounts for approximately 75% of our bed spaces), and our Rough Sleepers Assessment Hub.

Caritas Anchor House is based in the London Borough Newham, which has the highest levels of homelessness in the country.

Our work has been recognised by a host of national and regional awards, which you can seen here. You can also find out about the history of our charity here.

“Without Caritas Anchor House I might not still be around. They gave me back who I am, and probably a little bit more. I’ve achieved so much, and I couldn’t be more proud.” - Debbie, resident of Caritas Anchor House

Caritas Anchor House is a residential and life skills centre for single homeless adults in Newham. The borough has the highest level of homelessness than anywhere else in the country, and there is more demand for our services than ever before.

We do more than simply put a roof over people’s heads. Our mission is to ensure that those who walk through our doors grow in confidence and move towards leading independent, fulfilling lives. We support our residents to address the causes of their homelessness, and to overcome any barriers they may face by providing education, guidance and personal rehabilitation through our dedicated Aspirations Programme.

We’re proud to act as a beacon of hope, and each year we help over 250 people turn their lives around and move on from homelessness.

No one should become homeless, and we’re passionate that those who do receive the support and care they need to ensure they do not have to face it again.



Equality, diversity and inclusion are central to everything we do at Caritas Anchor House. Not everyone has access to the same resources and opportunities, and too many people and communities are held back on the basis of their characteristics or life experiences.

We’re not here just to respond to such inequalities and disadvantage, but to seek to do what we can to challenge and change them too. We take positive steps to provide opportunities for residents of Caritas Anchor House to have their voices heard on the issues affecting them - by influencing decision-makers and seeking input into our service provision - and ensuring that their needs are met.

It’s just as important that we respect and value the diversity of our staff and volunteers, and both as a service provider and employer, we are wholly committed to having an inclusive culture and environment where our community feel supported, nurtured and celebrated.

We recognise that there are challenges with diversity in the charity sector and commit to working to change that. We know we need to do more to ensure we are promoting and achieving diversity and inclusion across all areas and levels of our organisation, and we are taking action to make sure we are knowledgeable and as diverse as the residents that we work with and the area in which we operate.

We are looking across our work to see where we can improve our diversity and inclusion practises to put our commitment into action. Some of the actions we have already taken include:

  • Understanding the diversity of the community we serve, ensuring continued service user involvement and opportunity for residents to have their voices heard on the issues that affect them
  • Launch of a diversity and inclusion action group, led by staff across the charity, to ensure we listen to and incorporate the views and lived experience of all colleagues across Caritas Anchor House
  • Creation of a sub-committee within our Board structure to focus on diversity, inclusion, wellbeing and spirituality, to oversee our strategic direction in these areas, emphasising our commitment to creating change and taking action at all levels of the charity
  • Starting a review of our HR processes to reflect diversity and inclusion best practise, first looking to understand the diversity of our workplace and putting the processes in place to ensure we have and continue to recruit a talented staff group and Board with a range of backgrounds, characteristics, skills and experiences, and rolling out unconscious bias training
  • Becoming an organisational member of the Housing Diversity Network – a social enterprise that works collaboratively to support organisations to improve how they address inequality, get the most from their staff and meet the needs of the communities they work with.

We are committed to taking positive action and placing diversity and inclusion at the forefront of our conversations and decision making. We are determined to ensure that our staff and residents receive the best possible support and service on their journeys with us.

For more further reading about Caritas Anchor House click on link


Residents Stories: see attached videos





Open Communications Officer, job opening in Caritas Anchor House

Communications Officer

Charity & Public Sector, Communities East London, London, UK

Communications Officer Caritas Anchor House is a charity for people experiencing homelessness in Newham, which has the highest levels odf homelessness in the country....

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