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Even though more than 1 in 100 people in the UK are autistic, many of them and their families still struggle to access essential community spaces, businesses and shops.

The National Autistic Society’s Autism Friendly Award champions premises who commit to making sure that autistic visitors receive the same warm welcome as everybody else.

This doesn’t mean investing in expensive alterations or training your staff to be autism experts. Small changes can make a massive difference to autistic visitors and just a little understanding can go a long way.

The criteria that a business must satisfy to be autism friendly are: 

  • Customer information

Ensuring that autistic people are able to access appropriate and timely information to help support their visit.

  • Staff awareness

Developing an appropriate understanding of autism to support autistic customers and their families.

  • Physical environment

Making appropriate and reasonable adjustments within the limits of any given venue.

  • Customer experience, feedback and consultation

Showing a willingness to be flexible to individual requests, and promoting a clear way for autistic people to provide feedback on their experience.

  • Promoting understanding

Committing to help promote better public understanding of autism.

More companies awarded with The National Autistic Society - Autism Friendly 2016

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