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About

The Engage Awards are now in their second year after a hugely successful launch in 2016.

With a total of 14 categories – up from 12 categories in the launch year – the Engage Awards will showcase organisational excellence and also recognise individuals who have accomplished significant achievements within the customer and employee engagement market.

There will be a panel of 21 judges, which will preside over categories which cover strategic areas of engagement capturing examples of excellence from organisations that are directly improving their customer and employee engagement strategies, improving retention, loyalty, productivity and bottom line performance.

The award categories are: 

Customer engagement professional of the year award

This Award will go to an individual who has proven to be a consistent role model for others to follow in the way they approach their customer engagement role and responsibilities.

Employee engagement professional of the year award 

This Award will go to an individual who has proven to be a consistent role model for others to follow in the way they approach their employee engagement role and responsibilities.

Best use of technology in customer engagement award

This Award will go to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the fields of customer engagement.

Best use of technology in employee engagement award 

This Award will go to the organisation that can best demonstrate how its use of technology has been instrumental in making advances in the field of employee engagement.

Best use of social media award 

This Award will go to the organisation that can best demonstrate how it has used social media strategies to help make advances in the fields of customer and/or employee engagement.

Best use of innovation in customer engagement award 

This Award will go to the organisation that can demonstrate how it has introduced innovation to make advances in the field of customer engagement.

Best use of innovation in employee engagement award 

This Award will go to the organisation that can demonstrate how it has introduced innovation to make advances in the field of employee engagement.

Best employee health and wellbeing strategy award 

This Award will go to the organisation that has introduced an effective, sustainable and successful health and wellbeing strategy into the organisation for the benefit of its people and their working lives. 

Best employee reward and recognition strategy award 

This Award will go to the organisation that has introduced an effective, sustainable and successful reward and recognition strategy into the organisation for the benefit of its people and their working lives.

Best use of voice of the customer award 

This Award will go to the organisation that has introduced an effective, sustainable and successful VOC programme that has improved its understanding and insight of customer behaviour and needs and has used that programme to improve its customer experience offering.

Best use of voice of the employee

This Award will go to the organisation that has introduced an effective, sustainable and successful VOE programme that has improved its understanding and insight of employee behaviour and needs and has used that programme to improve its employee experience offering.

Best customer engagement in retail award 

This Award will go to the retail organisation that can best demonstrate effective and successful implementation of customer engagement strategies for the overall benefit of the organisation and its customers.

Best customer engagement in financial services award 

This Award will go to the FS organisation that can best demonstrate effective and successful implementation of customer engagement strategies for the overall benefit of the organisation and its customers.

Best use of training award 

This Award will go to the organisation that can best demonstrate how it has used training to help make advances in the field of customer and/or employee engagement.

More companies awarded with Engage Awards

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