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Category: workplace culture, diverse, cultural, diverse culture
GWR Voice 2020
Engagement has risen 4 points since last year and now stands at 87%, surpassing the previous peak of 2014. All engagement metrics have improved and stand well ahead of external benchmarks.
Empowerment now stands at 66%, after a 4pt uplift since last year. Three in four colleagues now feel able to make decision for customers.
Markedly more colleague has become mobilised in the past year, feeling both highly engaged and empowered. This shift is matched by a drop in the proportion of frustrated colleagues.
Four in five colleagues feel valued and able to be themselves at work, notably above transport and UK norms.
Great Western Railway