Tea and a chat - Osman Ghaffar, Stock Condition Surveyor
Category: testimonial, Flexible Working, Working from Home, What Our People Say, Staff Testimonial, Supported Housing, PA Housing, home working, COVID-19, flexibility, covid, social care
Today, Osman joins us via Zoom to talk about starting his new job just three days before lockdown, and how he plans his days – always starting with feeding the birds in his garden.
What is your average day usually like?
I started working at PA Housing in March, and I only had three days in the office before lockdown, so I didn't have chance to get into a routine – I didn't even manage to meet everyone in my team in-person.
Generally, my job involves spending a lot more time out on-site than in the office – I'd have only ever been in Case Housing two or three days a week, but that time sitting next to people, and being physically around them, is always beneficial, especially when you're new to a job – it helps you to pick things up a lot more quickly.
What has your average day been like during the Covid-19 crisis?
I always spend time first thing planning my day and deciding exactly where I need to go, and then I just go for it. At the moment, all of my work is in London and is focused on externals, so I'll arrive on-site and go about identifying any defects or problems with the outside of buildings – the roof coverings, windows, driveways – I take photos and record elevations, vigilantly recording everything I see.
What is the most important thing you’ve learned during this unusual time?
I may not have been around them much, but I've learned just how nice everyone in my team is. They've been so supportive. Everyone seems very level-headed.
Being new to the organisation, I've been pleasantly surprised by how quickly PA was able to run things around at the beginning of lockdown, getting everything together and ensuring people were productive.
What is your favourite part of your job?
I’ve been a Stock Condition Surveyor for eight years, most recently working on a self-employed basis for a contractor, and the thing I like most about my job has always been the same: being out and about.
I like working with tenants and doing my best to resolve issues for them. People can get very frustrated, and I think it's important that we, as surveyors, give them our full attention and really listen to what they're saying.
What would you say makes you unique?
I don't know how unique it is, but I always start my day by feeding the birds in my garden. I love nature and animal, and I like to sure my garden is a friendly place for them – the feeders are always full.
VERCIDA works with over one hundred clients who are committed to creating an inclusive work
environment. If you are an employer and interested in working with VERCIDA to promote your
diversity and inclusion initiatives and attract the best candidates, please email
[email protected] for more information.
Did you know that users who have filled in their profile details are 42 times more likely to get matched with the right employer?
Help us find the best workplace for you by sharing more about yourself.
We will never disclose your information with others.
Tea and a chat - Vicki Gooch, Home Ownership Coordinator
Today, Vicki joins us via Zoom to tell us how much she's missing her team, why having empathy helps her to engage with leaseholders, and, crucially, what exactly is a Section 20?
What is your average...
Tea and a chat - Richard Herrtage, Stock Condition Surveyor
One of the newest members of the PA team, Richard joined the organisation shortly before lockdown. He joined us via Zoom to tell us why he is enjoying being out and about on PA's estates, and what it'...
Tea and a chat - Jamie Brockman, Electrical Supervisor
As his team restarts its work carrying out safety checks in customers' homes, Jamie joins us via Zoom to discuss how he'll be continuing to rely on video to help his colleagues out on-site, and why he...
Tea and a chat - Raj Sharma, Resident Involvement Coordinator
Raj joined us via Zoom to tell us how he's been reflecting on everything PA Housing has achieved through resident involvement, and also how he's even more determined to ensure customers have their voi...