Category: testimonial, Housing, gender, Gender Focus, International Women's day, Social Mobility, inspirational women, What Our People Say, Staff Testimonial, Customer Service Consultant, Supported Housing, PA Housing, social inclusion, charity and non-profit, celebrating women
Molly Gilbert is a Digital Customer Engagement Officer at PA Housing and has been in her current role for nine months.
With no formal higher or further education, Molly applied for a role at PA Housing in 2017 and, following a half day interview process, was successful in securing a job as a customer service representative.
From then on Molly has made her way up the ladder with impressive speed by taking advantage of the training and support offered by the company.
“There’s the option to progress quickly here and there are always opportunities and training courses. Within five months of starting I was promoted and a year after that I was in this job. There really is great room for progression,” said Molly.
Molly came to PA Housing with no previous knowledge of the housing industry but is now PRINCE2 qualified and loving the sector and the diversity within the company.
“It’s like one big family. You get really comfortable and it’s one of the most diverse companies I’ve worked for,” said Molly.
We asked Molly why diversity matters in business and particularly in the housing industry.
“For me, on a personal note, it’s that it’s been an education piece and i’ve really enjoyed learning about other cultures. You can imagine how diverse our customer base is so from a staff point of view it means we can personalise things.
“The My PA app has a choice of language options and we’ve always got someone who speaks the customer’s first language. It helps bring the world together and it feels like we’re moving forward,” said Molly.
Molly thankfully has never experienced discrimination at work because she is a woman and notes that at PA Housing men and women, as well as all cultures, are welcomed and supported equally.
“I’m very confident that PA Housing don’t see gender. Certainly, I’ve felt it in previous jobs, like at the bank, that it was male dominated and women wouldn’t go further in their careers. There is none of this ‘all women are irrational’ here. Here there are as many women in higher management positions as men,” said Molly.
It was clear from speaking to Molly that she is happy in her role and with the company culture at PA Housing and she sees the company as offering a career for life.
Due to the extensive training schemes and fierce support for individuals from their managers, she is confident that anyone that works hard could enjoy a career at the PA Housing.
“If you’ve go the right work ethic PA will take you where you want to go. They need people with perseverance and you’ve just got to be willing to throw yourself in at the deep end and learn. If you go in with an open mind they are good at recognising the hard workers and the stars. Learn as you go and you’ll go far,” said Molly.
It seems that, at PA Housing, they reward hard work and perseverance and do not discriminate against any lack of formal qualifications or the diverse needs of candidates.
To rise in the company candidates should be willing to learn and if they are, it was clear from our interview with Molly, that they will be supported and offered opportunities for progression.
Molly is inspired by strong female leaders and one of her managers at PA Housing is just that.
“Our Head of Services is a woman and one of the best people I’ve ever met. She’s strong and empowering without making it just about women. She’s an absolutely great leader for all of us, on a personal level as well. Suzanne is really great example of diversity within our company,”
Thank you to Molly for talking to us and we wish you every luck in your future career.