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Leon Jones' Role within the DVLA

Category: Team Supervisor at DVLA, apprenticeship, workload, challenge, input service group, supervisor, manage, enjoy

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Leon Jones - DVLA Team Supervisor


How long have you worked at the DVLA?

I started at the Driver and Vehicle Licensing Agency (DVLA) in 2016 as an apprentice within Input Services Group.


What’s your role at the DVLA?

Following on from my apprenticeship, I was promoted to a supervisor dealing with driving licences. I manage a team of 7 people. It’s challenging, but very enjoyable.


What does a typical day looks like for you and what have you been working on?

My day begins at 7 in the morning, where I start by distributing the workload to my team. I’ll then start to call our customers. Calls can be about queries we’re received relating to driving licences or more complex ongoing cases.

 An example of a case is a licence issued to a driver showing incorrect details. In this situation, I’d recall the licence and call the customer to resolve the issue.


What’s your most memorable moment?

My most memorable moment is definitely being told I’m being kept on permanently, knowing that my hard work has paid off, and being a supervisor after a year in a job is a great achievement.


What’s your biggest achievement to date?

My best achievement within my job is being put into the supervisory role. Many apprentices within the agency don’t have the opportunity to supervise a team. So at the age of 19, it was a big task to take on with little experience but my hard work and determination paid off.


What’s the toughest part of your role?

For me, the toughest part is being only 19 years old. I’m responsible for a team of people who have a lot more experience than I do, some have worked at the DVLA for over 40 years! This learning curve has helped me to improve my communication and management skills.


What advice would you give to someone thinking of joining the DVLA?

I would advise you to go for it, it’s a secure job with great progression. I’m excited for what the future holds. Not only does my current role help me gain experience but it has brought my out as a person.


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