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HSBC launch new gender neutral titles for customers

Category: Industry News

Image of HSBC launch new gender neutral titles for customers

HSBC has launched a new service for transgender and gender neutral customers to coincide with Transgender Day of Visibility, which was celebrated on 30th March. HSBC customers will now be able to choose from 10 different gender neutral titles, including Myr, Ind, Mx, Sai and Ser.

The titles will be applied across the customer’s account including for all bank cards and correspondence.

The Bank has made sure that the transition of changing your gender or your bank account is as streamlined as possible, with training to be given to all HSBC branch and contact centre staff to make it easier for trans customers to come out.

To change your bank accounts, you will now only need to present either a passport, driving licence or birth certificate that supports the change of gender to update their details in branch.

Stuart Barette, HSBC UK Pride Network’s Trans Lead, said: “The day that I went into the branch to change my name and my gender I was terrified to be honest.

“Coming out to anyone is difficult, as you don't know people are going to react. That’s why the changes we’ve been making are so important, so that our trans customers can feel confident that they’re going to have a good experience and be speaking with someone who has been trained to better understand them.”

The changes were as a result of the hard work of HSBC’s LGBT+ employee network, HSBC Pride, which advises on reflecting the financial needs of queer customers.

HSBC’s Head of Retail UK, Stuart Haire, explained: “The changes announced today are part of a broader priority for us to ensure our products and services are relevant for the unique financial needs of all of our customers.

“We want everyone to be able to access simple and smart banking solutions that work for them, and we will continue working with our LGBT+ colleagues and customers to ensure we’re getting it right.”

The full list of titles available is:

Mx, Ind, M, Mre, Msr, Myr, Pr, Sai, Ser and Misc

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VERCIDA works with over one hundred clients who are committed to creating an inclusive work environment. If you are an employer and interested in working with VERCIDA to promote your diversity and inclusion initiatives and attract the best candidates, please email [email protected] for more information.

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