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Christine – Diverted Profits, Customer Compliance, HMRC

Category: testimonial, Mental Health, Career and Talent Development, Career Development, HM Revenue & Customs, What Our People Say, Staff Testimonial, mental health at work


I work on the diverted profits team – we deal with some of the biggest corporations in the world. We try to prevent the diversion of profits into low tax territories which should be taxed in the UK. My role on the team is fact finding. We get information from the corporations and interview employees, carry out investigative work and educate corporations when needed. It’s important to get the right results because it levels the playing field and it helps the country fund schools and hospitals. It feels good to be on the right side.

I needed specific qualifications to get on my team, but they were all paid for by HMRC as part of an accelerated development course. They’re also underwritten by Manchester Metropolitan University. It’s just one of many avenues for people to try and progress at HMRC.

The support here is also really helpful. When I was caring for my mum while I was on my course, I was advised to get a Carers Passport. It’s a report that helps your manager understand what can be done day-to-day to reduce stress and if you move roles, it goes with you, so you don’t have to go through the same discussions with a new manager. It was an absolute life saver because it meant other people understood what stresses and strains you were under.

I’m also a member of HMRC’s Mental Health Network. It's a safe space to talk to people and it helps you realise you're not the only person feeling this or that way. It gives you coping mechanisms as well. Mental health is very much a changing picture within HMRC, and they're working hard to make sure that people are listened to.

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HM Revenue & Customs

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